1. Introduction
Welcome to Coinpadi, a digital platform operated by SmartRob Technologies Limited, registered in Nigeria. Coinpadi (“we,” “our,” or “us”) provides users with services including cryptocurrency trading, bill payments, wallet services, P2P transactions, and KYC verification.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (www.coinpadi.app) or mobile applications. By using Coinpadi, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
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Full name
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Email address and phone number
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Date of birth
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Government-issued ID or BVN (for KYC verification)
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Residential address
b. Financial Information
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Bank account details
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Wallet balances and transaction history
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Cryptocurrency addresses
c. Technical & Usage Information
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Device information (model, OS version, IP address)
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App usage data and log files
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Location information (when enabled)
3. How We Use Your Information
We use your information to:
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Create and manage your Coinpadi account
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Verify your identity (KYC) using Dojah API
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Process crypto transactions through Quickdax
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Handle wallet operations via Fincra
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Process bill payments via VTPASS
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Maintain transaction history and records
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Detect and prevent fraud, unauthorized transactions, and illegal activities
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Improve user experience and provide customer support
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Send account updates, notifications, and promotional information (where permitted)
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:
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Third-party service providers (Dojah, Fincra, VTPASS, Quickdax) strictly to enable app functionality.
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Regulatory authorities or law enforcement agencies if required by law.
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Payment processors or financial institutions for wallet funding and withdrawals.
All partners and service providers are required to comply with applicable data protection laws and maintain strict confidentiality.
5. Data Security
We employ bank-level encryption (SSL/TLS) and multi-factor authentication (2FA) to protect your information.
Access to your personal data is limited to authorized personnel only. While we take reasonable measures to secure your data, no system is 100% foolproof, and you acknowledge that you use our platform at your own risk.
6. Data Retention
We retain your personal data for as long as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, your data is securely deleted or anonymized.
7. Your Rights
As a user, you have the right to:
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Access, correct, or update your personal information
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Request data deletion (subject to legal and regulatory requirements)
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Withdraw consent for marketing communications
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Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.
Requests can be made via email at support@coinpadi.app.
8. Cookies & Tracking
Our website and app may use cookies and similar technologies to enhance user experience, analyze traffic, and remember preferences. You can manage cookie settings through your browser or device settings.
9. Third-Party Links
Coinpadi may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review the privacy policies of any external sites you visit.
10. Children’s Privacy
Coinpadi services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on www.coinpadi.app with an updated “Last Updated” date. Continued use of our platform constitutes acceptance of the revised terms.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
SmartRob Technologies Limited
Email: support@coinpadi.app
Website: www.coinpadi.app
Registered in Nigeria